Our Process

The how behind the work

What we build, how a project runs from first call to handoff, and how engagements are scoped and paid. No surprises, no hidden clauses.

01 — What we build

Four tracks of work

Most projects fit one of these. Some projects mix two or three. The discovery call is where we figure out which shape yours takes.

Process Intelligence

Low effort

A map of how your business actually runs today. We sit with you, walk through the tools you use, and call out the gaps, duplicate steps, and leaks before anyone writes code.

What's included
  • Workflow audit across your current stack
  • A written map of the process, step by step
  • A shortlist of fixes, ranked by impact and effort
Not the right fit for

Teams who already know exactly what to build.

AI-Driven Automation

Medium effort

n8n flows and AI layered into the tools you already use. Voicenotes turned into structured reports, documents extracted automatically, smart triage on your inbox, scheduled jobs that quietly keep things moving.

What's included
  • n8n workflow design and hosting
  • AI integrations (OpenAI, Anthropic, custom models)
  • Triggers, scheduled jobs, and error handling
Not the right fit for

Problems that need a full UI or new database.

Custom Dashboards

High effort

One screen that pulls the numbers you care about from wherever they currently live. Bookings, invoices, stock, sales, whatever. Real data, readable at a glance, without a spreadsheet.

What's included
  • Live connections to your existing tools
  • KPIs and charts defined with you, not assumed
  • Role-based access so the right people see the right view
Not the right fit for

Teams looking for a generic BI tool they can self-serve.

Custom Software & Apps

On fire

When an off-the-shelf tool does not fit. Invoicing systems, booking platforms, inventory, admin dashboards, or full new products like marketplaces and mobile apps. Built from the ground up.

What's included
  • Design, prototype, build, launch
  • Web, mobile, or both
  • Ownership of code, data, and infrastructure sits with you
Not the right fit for

Projects that can be solved with a no-code tool in a week.

02 — How we work

From first call to handoff

The same five steps run through every project, whether it is a one-week automation or a three-month product build.

01

Discovery call

A thirty-minute chat. Free. You tell us what is hurting or what you are trying to build. We ask questions and leave with a clear picture of what you need.

02

Scope and proposal

A written scope of work. Deliverables, timelines, and a fixed quote or retainer rate. Nothing starts until you sign it off.

03

Design and build

Work is delivered in phases with a check-in at the end of each one. You see progress as it lands. One revision round is built into every phase so changes do not blow up the quote.

04

Launch and handoff

Documentation, credentials, and a walkthrough session. You own what we built. If the project included hosting or infrastructure, we move it onto your accounts before we leave.

05

Optional support

A monthly retainer if you want us to keep running automations, handle maintenance, or roll out new features. Month to month, cancel any time.

03 — How to pay

Pricing, in plain English

Every project is quoted in writing before we start. These are the shapes engagements usually take.

How we quote

Fixed price for defined scope, like a specific automation, a dashboard, or a site. Retainer for ongoing work, like running a system we built, incremental improvements, or monthly automation support.

Payment milestones

On fixed-price work, fifty percent up front to start the build and fifty percent on final delivery. Retainers are invoiced at the beginning of each month.

Currency and invoicing

ZAR invoicing by default. Other currencies available on request. Invoices carry standard VAT details and usual thirty-day terms unless agreed otherwise.

Revisions

One round of revisions per phase is included in every quote. Anything beyond that is quoted as a change request so you always know what you are paying for.

If scope grows

If the work expands beyond what we scoped, we pause, put a revised quote in writing, and only carry on once you approve. No surprise invoices.

Ready to chat?

Book a free discovery call. Thirty minutes, no commitment. You leave with a clear next step whether or not you work with us.

Book a discovery call